Refund policy

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.)

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period shall be 14 days from the day:

  • on which you or a third party named by you, who is not the carrier, take(s) possession of the goods, if you have ordered one or more goods as part of a single order and they are delivered together;

  • on which you or a third party named by you, who is not the carrier, take(s) possession of the last good, if you have ordered several goods as part of a single order and they are delivered separately;

  • on which you or a third party named by you, who is not the carrier, take(s) possession of the last partial shipment or the last item, if you have ordered goods that are delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us
(No. 1 Cosmetics GmbH, Schmalenbachstraße 22, 12057 Berlin, Germany,
Phone: +49 30 22 01 239 00, Fax: +49 30 22 01 239 01,
Email: info@no1-cosmetics.de)
by means of a clear statement (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having returned the goods, whichever is the earlier.

You shall return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;

  • for the supply of goods that are liable to deteriorate quickly or whose expiration date would be exceeded quickly;

  • for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market over which the trader has no influence;

  • for the supply of newspapers, magazines, or illustrated periodicals, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;

  • for the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature;

  • for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Right of Withdrawal and Promotional Conditions

Scope of the Promotion:
Discounts, vouchers, gifts, or other benefits granted as part of promotional campaigns (hereinafter “promotional items”) are subject to certain conditions specified in the respective promotional offer.

Minimum Order Value and Eligibility:
Promotions apply only if the stated minimum order value or other specific requirements defined within the promotion are fully met. If a return results in the minimum order value being subsequently undercut or other promotional conditions no longer being met, the customer loses entitlement to the granted benefits.

Return of Promotional Items:
If a return reduces the value of the goods to such an extent that the original promotional conditions are no longer met, the customer is obliged to also return all gifts and promotional items received as part of the promotion. If the promotional items are not returned, their value will be charged to the customer or deducted from the refund amount.

Offsetting in Case of Incomplete Return:
If the customer does not return the promotional items despite non-fulfillment of the promotional conditions, we reserve the right either to charge the amount for the unreturned promotional items or to reduce the refund amount accordingly. The refund will only be issued after all returned items have been received and the promotional conditions have been re-verified.

Exceptions:
If the return is due to defects, the customer remains entitled to keep the promotional items provided that they agree to a replacement delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

  • To:
    No. 1 Cosmetics GmbH
    Schmalenbachstraße 22
    12057 Berlin
    Germany
    Fax: +49 30 22 01 239 01
    Email: info@no1-cosmetics.de

  • I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () /
    the provision of the following service (    )

  • Ordered on () / received on ()

  • Name of consumer(s)

  • Address of consumer(s)

  • Signature of consumer(s) (only if notification is on paper)

  • Date

(*) Delete as appropriate.