return
We want to ensure you are satisfied with your purchase from us. Therefore, we have established a return policy that applies to unused cosmetic products. Please note the following conditions:
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Unopened packaging: The cosmetic product must be returned in its original packaging. The packaging must not be opened or damaged.
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Unused condition: The goods must not have been used, applied, or otherwise treated. All products must be in their original condition.
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Documentation of intolerances: Should you experience an intolerance to the product, please inform us. to inform us about this . We need appropriate documentation for the manufacturer. to assess the situation and initiate a refund.
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Timeframe: Returns must be made within 14 days of the purchase date (excluding product intolerances).
- Bundle promotions: The bundles we offer can only be returned in their entirety. If only individual products from a bundle are returned, we will retroactively calculate the discount applied to all items not returned and invoice you accordingly.
Please note that for hygiene reasons, we cannot accept returns of opened or used cosmetic products or dietary supplements . Thank you for your understanding.
If you have any questions about our return policy or require further information, please don't hesitate to contact us. Simply get in touch with our customer service team, and we'll be happy to help. Our customer service hours are Monday to Friday from 10:00 AM to 5:00 PM / Phone: +49 30 22 01 239 00